FAQs

On the day your complete job and signed quote are received, you will be emailed or faxed a Customer Notification. This lets you know that your job has been received and lists any missing items, i.e., shipping instructions, foil choice.
If you are new to Thomson-Shore, a welcome letter will be emailed or faxed to you. This welcome letter introduces you to your team at Thomson-Shore and provides their contact information. Your team includes a Customer Service Representative (CSR), Customer Service Associate (CSA), Planner, and Cover Artist.
Your job pieces (text, cover, jacket, inserts) will be simultaneously reviewed, imposed and prepped for press and manufacturing. If there are any questions at this stage, you will receive communication from your Thomson-Shore team requesting information.
Thomson-Shore proof approvals can be communicated via email or phone. Please discuss any changes with your CSR. Your CSR is the leader of the Customer Service team. Your CSR can help you with proofing, scheduling, and packing and shipping questions.

Our Contact page has a map and the full address available to find us.

At Thomson Shore, our customer service department is divided into three market segments – Trade and Professional, Religious and Independent Publisher, and University. You will be assigned to a customer service team based on your market segment. Meet our Customer Service Team.

A bleed is a printed image that extends beyond one or more of the page margins. If bleeds fall on certain pages, based on the page count and trim size, it could cost more to produce because the bleeds may cause a double pass at press. To accommodate bleeds a printer may use a larger sheet size to print on.

This type of book is also referred to as short side bind. This is a book that is wider than it is tall.

Pages Per Inch. The spine bulk of a book is calculated by taking the page count and dividing it by the PPI.